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<\/a>The Luna Grill in Sherman Oaks.<\/p><\/div>\n
There\u2019s a location in Sherman Oaks, which is not too<\/em> far from me, near a place from which Mr. X occasionally picks-up food for himself, so to make it easy on him one day shortly after that event, I asked him to bring me lunch from Luna Grill. Again the food wasn\u2019t particularly good, but it was easy, so when Mr. X was going to be in that \u2019hood again another month later, I ordered from there for both of us, and used that one gift card for the extra kabob.<\/p>\n And that experience was one of the worst ones I\u2019ve ever had with any<\/em> eatery, from beginning to end.<\/p>\n I called in our order. A guy answered, and I said I want to order several<\/em> things to pick-up. As soon as I was done ordering the first<\/em> item, he queried, \u201cSo is that it?\u201d\u00a0 I had clearly said several<\/em> things, but I re-stated it for him.\u00a0 At that point he told me that someone else would have to take my order, and he put me on hold for a little bit.<\/p>\n I gave the entire order to the next person, a girl, and and told her that I have a card for free chicken kebab.\u00a0 I read the card exactly to the girl, just to be sure, and she confirmed that that dish would definitely be free. (And it was two months before the expiration date, so there was no issue there.)<\/p>\n The front and back of the Luna Grill gift card. Notice that their motto is “Don’t worry, eat happy,” because that was the opposite experience for me!!!! And they certainly did not care! Photo by Karen Salkin.<\/p><\/div>\n After we went over the order again, with an emphasis on the comped kabob, (which I didn\u2019t even want, by the way, but I figured it might come in handy sometime later that week, and Mr. X was going to Luna Grill for the rest of the food, so why not get it, as well,) she told me the total was $56.\u00a0 I couldn\u2019t believe it because we had just gotten two little lunch plates and two salads.\u00a0 And this place is supposed to be relatively inexpensive.\u00a0 I reiterated about the card for the complementary chicken, and she said that she included the comp in the total.<\/p>\n So poor shy Mr. X went to pick it up, and I could not imagine what was taking so long.\u00a0 I called and asked him if he had gotten on the order<\/em> line by mistake, as opposed to the pick-up<\/em> line, which we did not need because we had already ordered on the phone.\u00a0 He said that the order<\/em> line was closed, so everybody<\/em> had to use\u00a0the pick-up<\/em> line! And being that it was lunchtime, there were a lot of people in front of him.\u00a0 (Great time to close the order window, right?!) So it took him over a half hour to just pick-up food that we had already ordered on the phone. Not good business, Luna Grill!<\/p>\n By the way, (and importantly to this tale,) Mr. X loathes<\/em> getting anything free, and usually refuses to use coupons or gift certificates. But I showed him that this gift card is just a little tiny business size card, and that the girl said it\u2019s already in the order.\u00a0 So he was brave enough to proffer the card along with his credit card.\u00a0 And you\u2019ll never believe this–they told him that in order to use this card, he also had to have some other<\/em> gift certificate!!!\u00a0 When it clearly does not say that on the card.\u00a0 And<\/em> it was not true<\/em>!<\/p>\n This is the picture on the Luna Grill website of what an order with the basmati rice looks like–almost entirely yellow from saffron.<\/p><\/div>\n So he finally got home with all the food, including that extra supposedly-free kabob that they made him pay for, and on top of everything else, the apple walnut salad is more than half empty!\u00a0 And his grilled salmon was so awful he couldn\u2019t even eat it! And the rice situation was even worse; when I had gotten it that one time before, it was all just white rice with a tiny bit of yellow (saffron) on top.\u00a0 So I asked her to please make sure that this time it\u2019s mainly<\/em> the yellow rice, since I very rarely eat white rice. Her shocking answer was that the workers are told to put in just a little bit<\/em> of saffron (which is what makes it yellow, and therefore appealing,) because the spice is expensive.\u00a0 So the photos on their website are very deceptive. Luna Grill was very disappointing, all the way around.<\/p>\n<\/a><\/a>